1. Cancellation Policy

You may cancel a project at any time by providing written notice to Decent Graphics via email.

• Before Work Begins: If you cancel before any work has commenced, a full refund will be issued.
• After Work Begins: If work has started, you will be billed for the portion of the project completed up to the cancellation date. Any remaining balance will be refunded.
• Project Pauses: If the client becomes unresponsive for more than 14 days, the project may be considered canceled, and no refund will be issued.

2. Refund Policy

• Initial Deposit: Deposits are non-refundable once work has commenced.
• Partial Refunds: If work is partially completed and the project is canceled, a partial refund may be issued based on uncompleted deliverables.
• Final Deliverables: Once final files have been delivered or approved, no refunds will be granted.

3. Non-Refundable Services

• Custom design work that has already been initiated
• Rush fees or expedited delivery fees
• Third-party costs or assets purchased on your behalf (stock images, fonts)

4. How to Request a Refund

To request a cancellation or refund, please contact us at:
decentgraphics2012@gmail.com

Please include:

• Your name
• Project name or invoice number
• Reason for cancellation

We aim to process eligible refunds within 5–10 business days.

5. Disputes

We encourage clients to communicate any concerns promptly. If there is a disagreement, we will make reasonable efforts to reach a fair resolution.